Privacy Policy

At Disco Cowboy Hat Co. (“we,” “us,” or “our”), accessible at shopdiscocowboyhats.com, the privacy of our visitors is of utmost importance to us. This Privacy Policy describes what information we collect, why we collect it, how it is used, and your rights regarding that information.

1. Information We Collect

When you place an order or interact with our store, we may collect the following personal information:

• Contact information: Name, email address, phone number
• Shipping & billing address: Street, city, state, ZIP, country
• Payment information: Processed securely via Stripe or PayPal — we never store your full card number
• Order details: Products purchased, order history, return requests
• Device & browsing data: IP address, browser type, pages visited, referral URLs (via cookies)
• Marketing preferences: Email subscription status and communication history

2. How We Use Your Information

• Process and fulfill your orders, including shipping and delivery
• Send order confirmations, shipping updates, and delivery notifications
• Respond to customer service inquiries and support requests
• Prevent fraud and maintain the security of our platform
• Send marketing emails about new products, sales, and promotions (with your consent — you can unsubscribe anytime)
• Improve our website, products, and customer experience using analytics data
• Comply with legal obligations (tax records, fraud prevention, etc.)

3. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Types of cookies we use:

• Essential cookies: Required for the shopping cart, checkout, and login functions
• Analytics cookies: Google Analytics to understand which pages are visited most (anonymized)
• Marketing cookies: Facebook Pixel, TikTok Pixel for retargeting ads (only if you consent)
• Preference cookies: Remember your language and currency settings

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect how the site functions.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We share information only with trusted service providers who help us operate our business:

• Shipping carriers: USPS, UPS, FedEx — only your shipping address and order ID
• Payment processors: Stripe and PayPal — to process payments securely
• Email marketing: Klaviyo or Mailchimp — to send promotional emails (you can unsubscribe at any time)
• Analytics providers: Google Analytics (anonymized data only)
• Legal requirements: We may disclose information to comply with applicable laws or legal processes

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are retained for 7 years for tax and accounting purposes. Marketing consent records are retained until you unsubscribe or request deletion.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (“right to be forgotten”)
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing emails at any time using the link in any email
• CCPA (California residents): You have the right to know, delete, and opt out of the sale of your data

To exercise any of these rights, email us at pr*****@*****************ts.com with the subject line “Privacy Request.” We will respond within 30 days.

7. Data Security

We implement industry-standard security measures including SSL/TLS encryption for all data transmission, PCI-DSS compliant payment processing, regular security audits, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites (social media, payment platforms, etc.). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at pr*****@*****************ts.com.

10. Contact Us

For privacy-related questions, concerns, or requests, contact us at:
Disco Cowboy Hat Co.
Email: pr*****@*****************ts.com
Website: shopdiscocowboyhats.com/contact